Customer Service
At Sorinex, we’re committed to delivering exceptional service and support for our customers. Whether you’re looking to replace a part, submit a service request, or just have a question, our team is here to assist. We strive to make the process easy and efficient, so you can get back to what matters most—strength training.
Contact Us
Need assistance? Get in touch with us in whichever way is most convenient for you. Our customer service team is available to assist you during normal business hours Mon - Fri from 8am - 5pm EST.
Track My Order
Fill out the form below to receive an estimate status update for your equipment order. If order was purchased through one of our Solutions Specialists, please select Sales Order (SO), if purchased through our online store, please select Web Order (WO). Please allow 1 week after purchase before lookup. If your order is not showing up, or you have additional questions, please email info@sorinex.com.
FAQ
Warranty
We stand by the quality of our products. Check out our Terms and Conditions page for details on coverage, terms, and how to make a warranty claim. Our goal is to ensure your equipment is performing at its best.